Originally I was finding tons of files but the folder names were lost. I reluctantly allowed the agent to access a TeamViewer session and he was able to tweak the scan parameters and get much better results for me. Next thing I know there is a ticket created and an agent assigned to my case. I was impressed with the amount of files it found and before I purchased the license I decided to email them a few questions. So, left with 3 of the 4 disks of the array I gave ReclaiME a try. Turns out that a previous replacement drive was marked as rebuilding still even though the array had rebuilt and was functioning perfectly. Absolutely best choice in recovery software! When I installed a replacement for a failed drive into my QNAP NAS (4 x 14TB in RAID 10) The NAS would not rebuild the array.
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